This Site is owned and operated by Nicopods ehf, registered Company number 490519-1650, and registered VAT number is 134648 whose registered office is at Iðngarðar 4a, 250 Reykjanesbær, Iceland.

Nicopods ehf owns and runs the company Icepouch.is, and the registered website icepouch.is. Nicopods ehf produces and distributes nicotine pouches. The products are distributed through wholesales or directly to consumers via our website.

These terms and conditions include general terms and conditions for use of this site, terms and conditions relating to the services and terms and conditions relating to the sale and purchase of products on the Site. Please read these terms and conditions carefully. Your use of the site and services , and the purchase of any Products on this site will be subject to these terms and conditions.

Please note that these T&C can be updated without a prior notice.

Selling to customers

This website only sells Nicotine pouch products to customers that have reached the age of 18+. All customers are required to create a special account on the website to be able to make an order.

Companies that wish to distribute the products and buy directly from the wholesale are asked to contact us on the e-mail address icepouch@icepouch.is

Price and payments

Every product is shown including Value Added Tax (VAT) at checkout if applicable. In the shopping cart you can see the total price including VAT, shipping and method of payment. For destinations outside of the EU duty cost might occur.

If customers wish to receive an invoice that is more detailed than provided from the sale on the website please contact us.

Refunds and return

Refunds will be made if the product has not been shipped. If the product has been shipped, the refund can be made when customer sends it back to Nicopods ehf address. The product needs to be in the same condition as it was received. The seal of the product also needs to be unbroken.

Nicopods ehf will not make a refund for the shipping costs, and reserves the right to withhold all costs due to a return delivery.

Shall customers wish to return a product that was ordered, they are obliged to send us the notification within 5 business days from the day the purchase was made. Customers are obliged to pay for delivery cost to return products. The other option is to bring the products to the warehouse. Customers can change to other products or they can receive a credit for the price of products that are being returned, minus the shipping cost if applicable.

If the product is faulty or not as described upon arrival, customers are obliged to contact us immediately to request a new product instead. If investigation of the product proves that the product is in fact faulty, the product will be exchanged for the same product. If the same product is not in stock, a similar product will be delivered instead.

It is the responsibility of the buyer to check if the product is correct and not faulty upon arrival.

In case of products being damaged after delivery, wrong products are delivered or wrong quantity, customers are obliged to contact us and report it. If no comment has been received in 24 hours from delivery, the order is considered fully processed.

Delivery

All our deliveries will be carried out with the courier Iceland Post (Íslandspóstur). You can see the pricing on their website www.islandspostur.is

Under no circumstances are we to be responsible for lost deliveries, late delivery time or damaged parcels after we have handed the package to Íslandspóstur.

We strive to make sure that all our parcels are well packed and fully ready to be shipped. They will be handed for delivery under 48 hours after the purchase has been made.

It is the responsibility of the buyer to register the right address. In case the wrong address is registered on behalf of the customer and the parcel is delivered to the wrong address, Nicopads ehf is not responsible for the lost, or undelivered parcel.

In case that Nicopads ehf receives the parcel after being reshipped from the courier, the customer is obliged to pay for extra shipping costs to get the product delivered again to the correct address.

Nicopads ehf reserves the rights to update or change the fees for shipping when applicable.

Additional information

Adult signature – All U delivery orders require the signature of an adult upon delivery, to ensure the age of the customer.

Privacy Policy

Nicopads ehf strives to keep all internal and external stakeholders informed on how the company works with and collects personal data and other information’s.

Nicopods ehf is the responsible legal party for collecting certain information from customers. If any information is needed regarding that please contact us at ice@icepouch.is.

Nicopods ehf will gather information’s on customers, suppliers and distributors that will only be used in a legal way and with the consent of the third party and all stakeholders. The personal information will only be used to process orders and to fulfil a contractual arrangement, or where there is a legal Obligation. Meaning where there is statutory or other legal requirement to use or share the information. For law enforcement or purposes or statutory compliance.

If customers are not willing to share information that are necessary to have to finish the service asked for, there is a possibility that Nicopods ehf will not have the resources needed to provide the service or products.

Nicopods ehf will not use the personal information provided in any way other than for the main purpose to provide service to customers and stakeholders. The information is never kept in the systems or stored longer than previously signed up for.

Nicopods ehf will strive to follow all legal obligations and comply to all regulations. Nicopods ehf is only allowed to share information to third parties in special occasions. For example, to contractors that work on behalf of Nicopads ehf, or a service provider that is considered to be important to complete tasks or keep business relations going.

In the case a third party is provided this information, the party has signed a confidentiality agreement and the data will be destroyed after service has been provided. Nicopods ehf never sells or provides to others personal information on their customers.

Data safety

Nicopods ehf will make sure to preserve all the personal data information in a safe and legal matter. Nicopods ehf reviews the privacy policy regularly and emphasizes to make it very clear how the personal information is collected and for what purposes.

Nicopods ehf reserves the right to make changes to this Privacy Policy. Please make sure to check back frequently to see any updates.

If at any time you would like to contact us with your views about our privacy practices, or with any enquiry related to your personal information you can do so by sending an e-mail to us at  ice@icepouch.is

This Privacy Policy was approved 24th of April 2020.